Refund & Cancellation Policy – Ecosphere Waste Solutions

Last Updated: 02/01/2026

This policy applies to all subscription services offered by Ecosphere.

1. Subscription Cancellation

• Users may cancel subscriptions anytime via their account or by contacting support

• Cancellation stops future billing only

• Already billed subscription periods remain active until expiry

2. Refund Eligibility

Refunds are applicable only if:

• Payment is deducted but subscription is not activated

• Duplicate payment is made

• Billing error occurs due to system fault

Refunds are NOT applicable if:

• Subscription period has already started

• Service is partially or fully utilized

• Cancellation is due to user preference or non-usage

3. Refund Method & Timeline

• Refunds are processed to the original payment method

• Timeline: 5–10 working days

4. Partial Refunds

Partial or prorated refunds may be issued only where legally required.